Customer Service Team Lead (Remote - Bali Based)

Are you a customer service professional with leadership experience looking for a rewarding opportunity in Bali? Outsourced Quality Assured Services Inc. is seeking a dynamic Customer Service Team Lead to oversee our outsourced support team during U.S. off-hours. Based in Bali, this role offers a unique opportunity to lead a team of dedicated professionals, ensuring top-notch customer service while enjoying the vibrant culture and stunning landscapes of the island.

As a Customer Service Team Lead, you will be responsible for managing a team of customer service representatives, ensuring they provide excellent support to our clients. You will work closely with our U.S.-based team to ensure seamless communication and coordination. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Join Outsourced Quality Assured Services Inc. and take your customer service leadership skills to new heights in Bali. We offer a competitive salary, a supportive work environment, and the chance to be part of a growing international team.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of customer service representatives, ensuring they meet and exceed performance targets.
• Coordinate with the U.S.-based team to ensure seamless communication and support during off-hours.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Resolve customer complaints and escalations promptly and professionally.
• Ensure compliance with company policies and procedures.
• Conduct regular team meetings to discuss performance, provide feedback, and address any issues.
• Maintain open lines of communication with team members to foster a positive and productive work environment.

🎓 Kualifikasi & Syarat

• Proven experience as a Customer Service Team Lead or similar role, preferably in an outsourced customer service environment.
• Strong leadership and management skills with the ability to mentor and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with customer service software such as Zendesk, Freshdesk, or similar.
• Knowledge of customer service best practices and industry standards.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

Lowongan Terkait