Guest Relations Officer - Elevate Your Hospitality Career with Puri Group in Bandung

Join Puri Group as a Guest Relations Officer and become the face of exceptional hospitality in Bandung! Are you passionate about creating unforgettable guest experiences? Do you thrive in dynamic environments where attention to detail and warm hospitality make all the difference? If so, Puri Group offers you the perfect opportunity to elevate your career in the hospitality industry. Our hotels in Bandung are renowned for their exceptional service, and we're looking for a dedicated Guest Relations Officer to ensure every guest feels valued and cared for.

As a Guest Relations Officer at Puri Group, you'll be the first point of contact for our guests, creating memorable experiences that leave a lasting impression. You'll work closely with our team to maintain high standards of service, resolve any issues promptly, and ensure that our guests have everything they need during their stay. This role is perfect for someone who enjoys a fast-paced environment, loves interacting with people, and is committed to delivering outstanding hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel valued and at home.
• Provide exceptional customer service, addressing guest inquiries and concerns with professionalism and empathy.
• Assist with check-in and check-out processes, ensuring all documentation is accurate and up-to-date.
• Coordinate with housekeeping and other departments to ensure guest rooms are clean, comfortable, and well-stocked.
• Handle guest complaints and issues, working to resolve them promptly and satisfactorily.
• Promote our hotel's amenities and services, highlighting the unique features that set us apart.
• Maintain a high level of cleanliness and organization in guest areas, ensuring a pleasant environment for all guests.
• Stay updated on industry trends and best practices in hospitality, applying this knowledge to enhance guest experiences.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a guest relations or hospitality role.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and team members.
• Excellent problem-solving skills, with the ability to handle challenging situations calmly and effectively.
• Proficiency in English and Bahasa Indonesia, both spoken and written.
• Familiarity with hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• Commitment to delivering exceptional service and maintaining high standards of professionalism.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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