Senior Head of Department - Customer Service

Jonker Distribution Services Sdn. Bhd. · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 16000000
Jonker Distribution Services Sdn. Bhd. is seeking a highly skilled and experienced Senior Head of Department - Customer Service to join our team in Bali, Indonesia. In this role, you will be responsible for overseeing our customer service department, ensuring that our customers receive the highest level of service and support. You will play a crucial role in maintaining our company's reputation for excellence and customer satisfaction. This is a fantastic opportunity to lead a team and make a significant impact on our business.

📋 Tanggung Jawab Pekerjaan

Oversee the day-to-day operations of the customer service department, ensuring that all customer inquiries and issues are handled promptly and professionally.,Lead and mentor a team of customer service representatives, providing guidance and support to help them excel in their roles.,Develop and implement customer service strategies and initiatives to improve customer satisfaction and loyalty.,Monitor customer feedback and complaints, and work to resolve any issues in a timely and effective manner.,Collaborate with other departments to ensure that customer service needs are met and that our customers receive a seamless and positive experience.,Stay up-to-date with industry trends and best practices in customer service, and implement any necessary changes to our processes and procedures.,Represent the company at customer events and meetings, as needed, to build relationships and strengthen our brand.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 10 years of experience in customer service management, with a proven track record of success.,Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve excellence.,Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.,Proficiency in English, both written and spoken.,Knowledge of customer service software and tools, such as CRM systems, is a plus.,Experience working in a fast-paced, high-volume environment is a plus.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer service managementTeam leadership and mentoringStrategic planning and implementationCustomer feedback analysisCross-functional collaborationIndustry knowledge and trendsCommunication and negotiationProblem-solving and decision-making
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