Customer Relationship Officer - Electronics (CRO) - Samarinda

Join KB Finansia Multi Finance as a Customer Relationship Officer (CRO) - Electronics in Samarinda, Kalimantan Timur and play a pivotal role in expanding our consumer financing solutions. This position offers a unique opportunity to drive business growth through effective customer engagement and relationship management. As a CRO in the electronics sector, you will work closely with our sales team to ensure that our customers have a seamless and satisfying experience throughout their financing journey.

KB Finansia Multi Finance is a leading financial services provider in Indonesia, committed to delivering innovative and reliable solutions to our customers. With a strong presence in Samarinda, we are looking for a talented and dedicated CRO to join our team and help us achieve our goals. In this role, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving sales through effective customer engagement strategies.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Provide exceptional customer service and support to address customer inquiries and concerns.
• Assist the sales team in driving sales by promoting our consumer financing solutions to potential customers.
• Conduct market research to identify customer needs and preferences, and provide insights to the sales team.
• Monitor customer accounts and provide regular updates to the sales team on customer behavior and trends.
• Collaborate with cross-functional teams to ensure that our customer engagement strategies are aligned with our business goals.
• Participate in training and development programs to enhance your skills and knowledge in customer relationship management.
• Stay up-to-date with industry trends and best practices in customer relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer relationship management, sales, or a related field.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
• Proficient in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work in a fast-paced and dynamic environment, with a strong focus on achieving sales targets.
• Excellent problem-solving skills and the ability to think creatively to overcome challenges.
• Passionate about delivering exceptional customer service and driving business growth through effective customer engagement.

🛠️ Keahlian

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