Customer Care Executive

BCB Berhad is seeking a dedicated Customer Care Executive to join our team in Bali. This role is your chance to make a difference in our customers' experience while growing your career in a vibrant, international environment. As a Customer Care Executive, you'll be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth. Based in beautiful Bali, you'll enjoy a dynamic work environment with opportunities for career advancement.

In this role, you'll handle incoming calls, emails, and social media inquiries, providing timely and accurate responses. You'll also assist with booking confirmations, troubleshooting issues, and ensuring our guests have a seamless experience. Our team uses Salesforce for customer relationship management and Zendesk for ticketing support. If you have experience with these tools, you'll hit the ground running. We're looking for someone who thrives in a fast-paced environment and enjoys building strong relationships with our guests.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and social media inquiries from guests, providing prompt and professional responses.
• Assist with booking confirmations, cancellations, and modifications, ensuring accuracy and efficiency.
• Troubleshoot guest issues related to bookings, payments, or services, offering solutions and escalating as needed.
• Collaborate with other departments to resolve complex issues and ensure a seamless guest experience.
• Monitor and maintain our customer service metrics, working towards continuous improvement.
• Maintain a high level of professionalism and empathy in all interactions with guests.
• Stay updated on company policies and procedures to provide consistent and accurate information.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle multiple tasks and prioritize workload effectively.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Experience with customer relationship management (CRM) systems, such as Salesforce or Zendesk.
• Familiarity with hotel or travel industry processes and procedures.
• Ability to work well under pressure and meet tight deadlines.
• Customer-focused mindset with a passion for delivering exceptional service.
• Willingness to work in a dynamic and fast-paced environment.

🛠️ Keahlian

Lowongan Terkait